Near English Medium School, Bedi Faliya, At. & Po. Madhi. Ta. Bardoli Dist. Surat-394340 Gujarat INDIA. Grievance Redressal Team Mobile Number : +91 99099 45272 Email ID : support@nikkizmagic.com The telephone numbers, complete address and email address etc. are prominently displayed on the www.nikkizmagic.com website for ease of customer contact. Grievances lodged through the web site of the company. Company has introduced a web based mechanism, for lodging Complaints / Grievances by customers. This called Grievance portal (www.nikkizmagic.com) Customers may make use of the said Portal to communicate their grievances. Grievance Redressal Process Any complaint through e-mail/letters/in-person shall be acknowledged promptly after receipt at the company corporate office. The Complaints will get registered in the Customer Grievance Register (GCR) maintained electronically and physically and shall include full details of the complainant (name, address and contact details), date of receipt, the fact of the complaint, category of complaint etc. After receiving a grievance request, our grievance department will reply within 48 working hours (Counted eight working hours in one working day) by using a support ticket system to follow up case related elements. The grievance redressal officer referred to in sub-rule (6) acknowledges the receipt of any consumer complaint within forty-eight working hours and redresses the complaint generally within one month from the date of receipt of the complaint. Nodal officer who shall be responsible for ensuring compliance with the provisions of the Act and the Rules made thereunder. Please contact mentioned below: Mobile Number : +91 99099 45272 Email ID : support@nikkizmagic.com
